We hope you are satisfied with all of your purchases, but if you however need to return an item, you can do so within 14 days from the date your parcel was dispatched.
*Please note returns can take up to 14 working days to be processed and refunds can take 3-5 working days to appear in your account depending on your bank. If you purchase from a bundle offer but return one item from that bundle offer, the offer is then cancelled. Then full price applies to the item you have kept and you will be refunded the difference. For further information please email firstname.lastname@example.org.
For more details please read our full Returns Policy
Please read this link regarding the knitwear care:
add £60+ to your cart then pick any item from the free gift collection to get it free! discount applied at cart.
free gift returns
if you have ordered items within our free gift promotion then please read the following conditions for returns:
if you return the free item, no refund will be issued.
if you return one of the other items, you will be refunded the amount for that product, minus the value of the free product at the time you purchased it. for example, if your basket contains items for £60, £60 and one item in category free gift, you will receive the free gift product for free in the promotion. if you then return the £30 product, your refund will be £30 minus the the price of gifted item, so the total refund will be the difference.
an exchange in this bundle can be processed just to the same item as returned.