glamify fashion delivery information
delivery optionsdelivery timescostuk express dpd tracked
1-2 business days
(excludes weekend and bank holidays)
£6.99
3-5 business days
(exlcudes weekend and bank holidays )
£4.99
uk saturday deliverynext day if ordered before 3pm friday. delivered the following saturday.
There are delays with the delivery service due to the covid-19 pandemic. your patience and understanding will be greatly appreciated.
dpd express: cut off point for your order to take one working day is 3:00pm gmt.
dhl worldwide express and european express & dhl european express: cut off point for your order to be dispatched same day is 2:00pm gmt
saturday delivery: cut off is friday 3pm to get it on saturday.
please note
all delivery time frames are estimations
all orders placed over a bank holiday or weekend will be processed and dispatched on the following working dayonce orders have been completed, we are unable to amend any items or cancel ordersplease ensure all delivery addresses and instructions are entered correctly.please be advised due to brexit, international customers may be charged by their customs and borders law to pay vat and/or customs fees. this will depend on the customers country. please note:glamify fashion is unable to advise what customs charges may be applied to international shipments. any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by glamify fashion. for more information, please get in touch with your local customs office if there are any unexpected delivery charges at your end.
glamify fashion cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier or due to the wrong address provided at the time order was placed.
RETURNS
We want you to be delighted with your purchase, but if you are not, you can return any item within 14 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.
We will only accept returns placed through our returns portal. For our returns portal please click here
Your refund for the total value of the returned item(s) (excluding postage costs) will be issued to the original payment method.
Please note the returns portal is currently only available to customers who have ordered to a UK address.
Please ensure you keep a copy of your proof of postage once you drop your return off at one of our nominated drop off points. Please allow 14 working days from the date we receive your return, for us to process your refund.
Refunds can only be made to the original payment method, please contact customer service for any further detail.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item and post it back to you. Please note that your right to return products does not apply to goods made to your specification or lingerie/swimwear products.
How to return step by step:
Website orders-
1) Log your return through our returns portal by clicking here
2) Re-package your item(s)
3) Drop off your parcel at one of our thousands of drop off locations, remember to keep your proof of postage to help any future enquiries
TikTok orders-
All orders placed through the TikTok app, returns must be arranged through TikTok.
You must request a refund through the order page via TikTok.
Orders returned outside of our returns portal placed up to 30th November 2023
Please be advised that returns have a cost of £1 per returned item that will be deducted from the refunded amount. This is due to cost increases. We are trying to keep this increase minimal for our customers.
Please ensure your order number and reason for return is placed in the order so we are able to identify your order
To speak to a member of the team please complete a contact form here